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Privacy Policy

1. Purpose

Airlie Group (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information we collect and hold.

This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a Queensland-based workplace and industrial relations consultancy. This policy applies to personal information collected through our website, when you contact us, and when we provide services to clients.

2. What we collect

Depending on how you interact with us, we may collect:

Contact details

  • Name, email address, phone number, organisation, job title.

Client and workforce-related information (where required to provide services)

  • Business contact details and organisational information

  • Workforce information relevant to industrial relations support (for example: roles/classifications, rostering information, workplace policies, and other employment-related information supplied by a client).

Website usage data

  • Basic analytics such as IP address, browser type, pages visited and time on site (via cookies or similar technologies).

Communications

  • Notes and records of phone calls, meetings, emails and other correspondence.

We do not intentionally collect sensitive information unless it is necessary to provide our services and is provided to us lawfully (for example, in the context of a workplace matter).

3. How we collect personal information

We collect personal information when you:

  • contact us by phone, email, or via our website

  • request a consultation or engage our services

  • provide information to us during a project or workplace relations matter

We may also collect limited information from:

  • publicly available sources (e.g., company websites or business directories), where relevant

  • service providers that support our operations (e.g., IT and website analytics providers)

4. How we use personal information

We use personal information to:

  • respond to enquiries and provide our workplace/industrial relations services

  • communicate with you about your matter, our services, or changes to our services

  • manage our business operations, records and billing (where applicable)

  • improve our website and client experience

  • comply with legal and regulatory obligations

Marketing: We may send you relevant updates or information about our services. You can opt out at any time by contacting us.

5. Disclosure of personal information

We may disclose personal information to:

  • our clients where required to deliver our services (for example, where an individual is a contact person or where information is part of a workplace matter)

  • service providers who help us operate our business (e.g., IT support, cloud storage, website hosting, analytics)

  • professional advisers (e.g., accountants, insurers) where necessary

  • regulators or government agencies where required or authorised by law

We do not sell personal information.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:

  • access controls for systems and files

  • secure storage and reputable service providers

  • internal processes to limit access to those who need it

No online system is completely secure, and we cannot guarantee absolute security.

7. Data retention

We keep personal information only for as long as necessary to:

  • provide our services

  • meet legal and regulatory obligations

  • resolve disputes and manage business records

When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Access and correction

You may request:

  • access to the personal information we hold about you, and/or

  • correction of inaccurate, out-of-date or incomplete information

To do so, contact us using the details below.

9. Overseas disclosure

We may use cloud-based service providers that store or process data outside Australia. Where we do, we take reasonable steps to ensure overseas recipients handle personal information in a way that is consistent with the APPs or comparable privacy protections.

10. Cookies and website analytics

Our website may use cookies and similar tools to:

  • help the site function properly

  • understand how visitors use the site

  • improve content and performance

You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

11. Third-party links

Our website may include links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to this policy

We may update this policy from time to time. The current version will be published on our website with the updated effective date.

13. Contact us

If you have questions, requests, or complaints about this policy or how we handle personal information, contact:

Airlie Group
Email: mark@airliegroup.com.au

14. Complaints

If you believe we have breached the APPs, you can lodge a complaint using the contact details above. We will respond within a reasonable timeframe and work with you to resolve the issue.

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